It is a safe bet your company has an IT Department or person helping you out with computers and other technical aspects within your office. However gifted your IT person is, it does not necessarily mean they may be a good fit for fixing problems on your manufacturing shop floor. This is why we want to help you leverage your IT Team with the Solutions and Support we are famous for.
We have all likely seen the crazy stereotypes of IT people portrayed in pop culture. Some examples include the scathing Nick Burns character on “Saturday Night Live”, or Nick from “The Office” (same first name – irony?) who gets mad that no one includes him in the office community and throws people under the bus using their personal info only he could see.
The truth is, your IT person or IT team is a valuable part of your infrastructure. We want to work with them so that they can focus on what they are talented at, instead of guessing what solutions are needed with your machines. To use an analogy – just because a cook works in a kitchen doesn’t mean you would expect them to fix the oven they work with when it’s broken. Another analogy – you would not ask a psychologist to perform open heart surgery because even though they are a doctor, they are not trained in that specific area of expertise.
To use an analogy – just because a cook works in a kitchen doesn’t mean you would expect them to fix the oven they work with when it’s broken. Another analogy – you would not ask a psychologist to perform open heart surgery because even though they are a doctor, they are not trained in that specific area of expertise.
Here are three pieces of advice we would give to IT specialists, or their bosses, about working with CNC machines and alike manufacturing equipment:
We are here to help you – We are not here to belittle or make your IT department look bad in any way, shape or form. We also do not intend to replace your IT department, since we are here to help you with the solutions for your machines and not technical issues that IT is more accustomed to. We want to free up your IT department to do what they do best, which will save you potential time and money lost if someone in IT accidentally breaks something, causing a shut down in production.
Be upfront about changes made – Did IT change the entire network infrastructure? Did they play around with settings to experiment? Being honest with us on the phone during a technical troubleshooting call (as well as in person) is the best protocol and we promise we won’t be mad. We just want what you want, and that is for the problem to be fixes. It ultimately saves you time that you can compile to use on your ticket for future issues and it makes both our jobs easier and quicker.
Other quick, helpful hints – Be sure that the machine is on when we are troubleshooting hardware during a remote session, so we can replicate the issue. We also do not recommend updating software yourselves – software specific to these machines can be a bit intricate, so we can update it for you and configure it to work best for your shop floor employees. Also, having IP addresses and passwords on hand when we call in or visit the shop is extremely helpful and a big time saver.
Ready to see what we can do for you and your IT team? Call us at (877) 611-5825 or chat with us on any of our social media channels.