Customer Reviews and Testimonials
Check out what our customers have to say about our Software, Hardware & Support
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DNC Software Reviews:
Our programs were so large that we couldn’t download them onto our machines. The NC programs were too large for memory on the machine and we had operator data input errors, so we started using a drip-feeding system from you guys…Ways the software has made our jobs easier? Eliminating the Operator data input helped eliminate human error/scrap, which allowed us to start our automation process. My favorite feature has been being able to implement Predator with other software we use for programming/verification/optimization. This has had a big impact on scrap rate and Setup time.
We were using RS232 cables and switch boxes to send and receive our programs. Every time we moved a machine, we had to buy or build another cable. In some cases, we were taking a laptop to the machine to send/receive the programs that way. I’m now able to control the REV levels of my programs by keeping them secure on our network. This way we can ensure our employees are using the most current program available…Saving time means more and better throughput, cost savings, better margins on our profits and most importantly, better and more accurate delivery times to our customers.
Our Predator DNC system is running so well, that after over two years, I have moved the keyboard and monitor off my desk and into a corner. It requires no maintenance and provides us with a trouble-free system.
We were trying to control over 8000 programs, revision levels, and updates – the Predator system was recommended to help minimize the man hours and mistakes of doing this manually. We installed Predator DNC and CNC Editor, and have had no downtime with full control. CMW currently manages approximately 8000 part programs. The system seems to be indestructible – we have had no problems.
We needed to increase uptime and decrease downtime. SFA set us up with Predator DNC. I have dealt with Joshua Ray and Sam Wilkins, and the customer service is spot on!
We needed to be able to communicate our CNCs and improve the ability of our mill. I’ve been using Predator DNC through you for a long time. Yes, I have recommended you to other shops, and I will continue to do so.
I sought out SFA mainly for Predator DNC for our CNC machines. We have experienced faster, easier file transport. Would I recommend you to another shop? Absolutely. I heard initially about SFA I guess you could say through word of mouth (from) a Congressionally-funded project through TechSolve in Ohio.
I have been assisted by Shop Floor Automations by installing Predator DNC software for me and they have been a wonderful help. They solved a lot of my issues and our tech Sam has been outstanding for us!
We had programs pretty much stored everywhere…So what we needed to do was lock down the programs…I found SFA and go ahold of Amy Gates over there…Now, we are grabbing programs from the right directories, we are able to send to the machines, and when we are done with them, we can either delete them at the machines, or we can send them back to programming to make corrections…I would recommend you to other shops! Joey came in here and knocked it out of the park.
We were looking for a system that would communicate through a wireless network, so we could get rid of the switch box and old wires running all over the machine shop. Predator DNC Software helped us eliminate our old switch box…The customer support was great. They were very supportive and fixed errors quick when we had a couple of problems.
The Predator Software is working great! I really would like to thank SFA, and especially Amy, for the great phone support. She answered all my questions and was extremely polite, as were the guys in the tech department. Once again, thanks, and if we need anything else, we know who we will be calling!
You guys helped us get our machines up and ready to go. No downloading or processing issues. You hooked up our Predator scanning system and allowed us to download files that were actually in quarantine that were not able to be downloaded again.
We needed a DNC software system set up and every company I spoke with in the process recommended SFA. I went with Predator DNC and on site installation. Sam was our technician and we were very satisfied with the installation, and all the customer support we got. Now, I am no longer coding at the machines because DNC software is so simple to use. I would refer you to another shop because the knowledge of CNC machines your techs have is incredible.
SFA updated our DNC system…Made sure everything was working. Made sure all the machine made the transition, in doing what they’re supposed to do. Get them to both load and punch out programs. Email notifications are working.
DataXchange Machine Monitoring Reviews:
We’re using Scytec DataXchange and we have been able to increase our productivity by 25 percent just monitoring the machine utilization. Shop Floor Automations did it all remotely and it worked great. The software is very easy to use and you will get more productivity out of your machines if you plug your machines into this software.
It is having a positive impact on our productivity…we added the Scytec DataXchange stuff a few years ago from SFA and you guys are just good problem solvers for us! There was minimal startup cost and it requires little software management on the user end. Benefits are significant increases in machine utilization, better [internal] information flow.
We were looking for some machine monitoring software to be able to see the effectiveness of our machines, so we went with Scytec DataXchange to monitor our machines. Amy has connected me with DataXchange and has been really helpful. Been dealing with Shop Floor Automations for a few years with different companies I’ve been at. I originally heard of SFA from word-of-mouth.
The company began to measure not just its cycle time and not just the processing of individual parts, but the entire performance of its CNC machines around the clock. Implementing machine monitoring software, the company began to measure the in-cycle and out-of-cycle time of 11 CNC machines…The first result of doing this, says Mr. Halley, was an almost immediate 5-percentage-point improvement in measured performance.
Shop Floor Automations Hardware Reviews:
We got to work with Shawn Dunne in person to install wireless networking and adapters. My favorite features from the changes implemented are Process control, process security, and enhanced availability of knowledge base information. Total cost was also very affordable.
I bought the Portable (USB Connect) unit for some of our older machines and it definitely saved us a lot of time and a lot of money from running around, doing it with a laptop. Especially a lot of the older units with floppy drives in them, the PCMCIA cards, and they kind of died out.
We have been a customer of yours for over 12 years now, and it’s been great with the support. The Wireless DNC has been fantastic for our production. We went from losing the wired system to [choosing] a wireless system, and it actually works very well. It’s been very easy and we keep continuing with a product that works great for us. Yes, we have definitely been recommending you to other shops.
I would recommend the Pendant USB Connect to any shop struggling with floppy drives or being tethered to a cable and computer using the serial port. We were able to gain shop floor space by removing that computer and stand, as well as getting rid of the footsteps required to ready the computer and the CNC to communicate by RS232.
I just wanted to tell you how much I appreciate all the help SFA has given me over the last year or so. You are truly customer satisfaction dedicated and a hard working company. I also absolutely love the new hardware system you installed for me last week. It works like a champ. Please keep me updated with new things from SFA.
Wanted to let you know our recent purchase of two Portable USB Connects is working great! This really extends the usefulness of our older but still useful equipment. Thank you for a great product.
Support and On Site Service Reviews:
Very good service and follow through. Would be happy to recommend to anyone.
Did everything in the order we requested, without any problems. Fixed an ongoing problem we had with one machine.
Our DNC remote system failed to communicate with our server. I heard about SFA through a DELCAM/FEATURECAM rep and Joshua Ray, along with a few other SFA technicians over the phone, helped resolve our issues…I recommend Shop Floor Automations to any other shops because they are fast, reliable and user-friendly
I purchased a used Okuma lathe and proceeded to try to get it to communicate with my DNC software to no avail. After 2 years, 15 cables, 12 manuals, 100s of pages of parameter settings, and advice from every expert I could find, I stumbled across Shop Floor Automations. Between their expert advice, cabling, and Predator Software, I was up and running in 20 minutes.
SFA worked with the DNC software to accommodate our specific data needs and changed the hardware settings so that they all operate the same. Our original installation had the program working differently – now I know that they could have been set up better.
Going the extra mile – during the install, the Tech fixed hardware we thought to be broken. Tech went out of his way to ensure the best experience possible. Josh is a fantastic tech – I will be happy to have him back for follow-up of the project in October. Very knowledgeable and helpful. I am very pleased with where our money went.
SFA went above and beyond what was required. They quickly set our new machines to our network. They communicate well and finish the job in a timely manner.
I had to call for support because I am too busy to take the time to read directions. I needed a basic plug and play, and by calling, that is what I got.
Your team did an excellent job getting us out of a jam with recent damage to our ExtremeDNC PC which got zapped by lightning. Within minutes after its arrival, only about 14 hours after my phone call to your tech named Guy, my guys had it working to load programs into our CNC machines.
I have been extremely satisfied with the Predator Software, with SFA and their technical support. You have been very helpful and always available when questions arise. This is not the case with some technical support teams and it is very frustrating when it takes 3 or 4 days to get a response. I rate your technical support and the Predator Software as excellent.
More Shop Floor Automations Customer Reviews:
You had a very good team that knew the product. This made the process smooth and efficient.
Very satisfied. SFA is dedicated to ultimate solution and customer satisfaction. They are the ninjas of shop floor automation!
Great interaction between SFA’s team members.
I like SFA’s configuration and system knowledge.
The whole process was fantastic.
SFA best prepared and executed a plan to provide the software & people needed to put it all in place.
Installation was quick and downtime was limited.
Installer knew what he was doing – it was done very quickly and correct.
For years, our company had problems with communication between the computer and the CNC mills. For the first time in a long time, things are operating smoothly. One call to Shop Floor Automations and they had the software plus hardware we needed to fix the problem.
The level of professionalism and support we receive is above and beyond any other company we have dealt with. Customer service is a high priority for my company, and your company delivers the level of support we require.
I was looking for a solution to our CNC communication and CNC program storage problems…A process that had each machine down for only about 10 to 15 minutes for setup now works flawlessly. It just works!
Shop Floor Automations came out and helped us figure out our communication system. Previously, our guys would come in manually and put it on a USB, or managed to put a program into the system itself. Now, we have a lot less downtime.
I want to take the time to thank SFA for your support in giving me a better understanding of the system and how to use it with the training you have provided…With the barriers I faced, whether it was the license issue, hardware or software settings, you provided swift support to get us going in the right direction…I feel confident in saying that you guys will help me with that.
Wireless was not connecting in our shop, so Joshua Ray came out to hard wire the machines. We do not have any more connection problems. We have been working with SFA & I would recommend SFA to any other shop that needs their machines connected.
We were having issues with translating a program from our CAD/CAM software, to our USB drive, to the CNC, which was taking time for a slow download…we would absolutely recommend you to other shops because it was easy, the explanation had no problems, no hangups, and it’s easy to use.
The company is very responsive. Great on service. I don’t have to wait an age to get a reply on service calls. It’s okay buying software – that’s great. Anybody could sell you it, but it’s the service. It’s what you get after you’ve paid your dollars. It’s what kind of service you get for the product.
I would like to commend your staff for being so on top of their customer service.
Keep up the marvelous work.
SFA updated my computers and loaded Predator DNC plus Predator CNC Editor. They configured the drivers, and got everything going for me. Great job!
I’ve been a customer with SFA for a few years. Recently, SFA remotely diagnosed a faulty USB anywhere device in our internal network. SFA accepted my order over the phone and the order was placed promptly, USB shipped, and I received full documentation, receipt, and tracking number without having to follow-up. Excellent service that is unfortunately not so common everywhere. Just damn refreshing that I don’t have to follow up for anything. In our multitasking and fast paced environment, this is just exceptional service.